Question

Photo of West Jones

0

Login Issue

5

Cant login! Everything seems to be working correctly.  I can see the External Website and all links are working and I can get to the login screen I just get an error page when I try to login.  I know that my username and password are correct.

One interesting note is that none of the default images are loading.

I kinda dont even know where to start with this.  I mean it almost seems like my site isnt talking to my database.

Any help would be awesome.

Looking at the database Exception Log I see this.

Exception of type 'System.Web.HttpUnhandledException' was thrown.

   at System.Web.UI.Page.HandleError(Exception e)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequestWithNoAssert(HttpContext context)
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at ASP.themes_rock_layouts_splash_aspx.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

 

 

 

  • Photo of Jon Edmiston

    1

    Based on the fact that images won't load on your site (http://www.developmentrenovationchurch.cc.asp1-29.dfw1-2.websitetestlink.com/GetImage.ashx?guid=0241ed2f-b527-424c-917c-1142a398711f) I'd say that there is a configuration issue between the application running in IIS and the database. Not having visibility into the setup there's not much more help I can give. You might consider using a community partner for help. Manged Ministries offers a fully hosted option.

  • Photo of Rock RMS

    0

    If you can get use the external site, and the login page is appearing, then your database connectivity is probably not the issue. Rock will log the details of each exception in the ExceptionLog database table. If for some reason it cannot access that table, it will log them to the RockExceptions.csv file located in the App_Data\Logs folder under your Rock installation. Are you able to view these logs to get more details about what error is occurring?

     

  • Photo of West Jones

    0

    Looked at the ExceptionLog database table and in the erros I see the Description: Object reference not set to an instance of an object.

    I this something about my server set up??

    It seems ilke the server is running really slow. External Site never fully resolves it loads text but says waiting for http://www.renovationchurch.com.asp1-29.dfw1-2.websitetestlink.com/ . 

    Thanks for your help.

  • Photo of Rock RMS

    0

    Could you copy/paste the entire exception log table into Excel and email it to us?  info(at)sparkdevnetwork.org.

  • Photo of West Jones

    0

    Will do now! Thank you for your help.