0 Check-In did not work today 3 Don Smallman posted 7 Years Ago Hi, does anyone know why our check-in stopped working today? The server and computer dates and times were correct and no schedule changes were made. I rebooted the server, but still could not figure out why it was not working.Thanks,Don
Jim Michael 7 years ago Can you provide more detail as to what "stopped working" means? Did the kiosks not have any schedule (nothing to check into), or something else? Was it possible that the weekend service area got un-checked on the kiosks and thus they weren't even set up for check-in? Without more detail as to what you were actually seeing it will be difficult to troubleshoot.
Don Smallman 7 years ago Sorry. The kiosks had areas to check into, but no active schedules. However, the schedules were there and setup correctly and have no expiration date.
Jim Michael 7 years ago Did you verify in the schedule "grid" within check-in config that the schedules were still mapped to the areas? The only other thing I can think of is that perhaps you used the "exclude" function in the schedule to accommodate Christmas services and accidentally excluded a date range instead of just Christmas sunday?
Don Smallman 7 years ago Yes, i verified everything and there are no exclusions. I will setup a test schedule tomorrow and see how that works.