Email's ignoring sender fields and defaulting to admin

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Email's ignoring sender fields and defaulting to admin

DJ Grick posted 9 Years Ago

After updating to 2.0 all e-mails show the sender as "admin" and ignores the "sent by" and "reply to" address. Is anyone else experiencing this after updating? I wanted to be sure it wasn't just an issue with our install before reporting the bug.

Jim Michael · Accepted Answer · 2015-01-02T12:25-07:00

1

Jim Michael replied 9 Years Ago

I cannot duplicate this in 2.0 via People | New Communication (didn't check any other email mechanisms.) Both messages with/without a reply-to show as from the correct user, and reply-to is honored when present. Is your email domain defined correctly under Admin Tools | Communication Settings | Safe Sender Domains? Asking because this was listed as a change in 2.0:

Updated all emails ( system, workflow, etc) to check that sender is from a "Safe Sender" domain."

Edit Answer

<p>I cannot duplicate this in 2.0 via People | New Communication (didn't check any other email mechanisms.) Both messages with/without a reply-to show as from the correct user, and reply-to is honored when present. Is your email domain defined correctly under Admin Tools | Communication Settings | Safe Sender Domains? Asking because this was listed as a change in 2.0:</p>

<ul style="box-sizing: border-box; margin-top: 0px; margin-bottom: 12.5px; color: rgb(114, 114, 114); font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 16.8000011444092px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);">
	<li style="box-sizing: border-box;">Updated all emails ( system, workflow, etc) to check that sender is from a "Safe Sender" domain."</li>
</ul>

<p>I cannot duplicate this in 2.0 via People | New Communication (didn't check any other email mechanisms.) Both messages with/without a reply-to show as from the correct user, and reply-to is honored when present. Is your email domain defined correctly under Admin Tools | Communication Settings | Safe Sender Domains? Asking because this was listed as a change in 2.0:</p>

<p>&nbsp;</p>

<ul style="box-sizing: border-box; margin-top: 0px; margin-bottom: 12.5px; color: rgb(114, 114, 114); font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 16.8000011444092px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);">
	<li style="box-sizing: border-box;">Updated all emails ( system, workflow, etc) to check that sender is from a "Safe Sender" domain."</li>
</ul>

<p>I cannot duplicate this in 2.0 via People | New Communication (didn't check any other email mechanisms.) Both messages with/without a reply-to show as from the correct user, and reply-to is honored when present. Is your email domain defined correctly under Admin Tools | Communication Settings | Safe Sender Domains? Asking because this was listed as a change in 2.0:</p>

<p>&nbsp;</p>

<ul style="box-sizing: border-box; margin-top: 0px; margin-bottom: 12.5px; color: rgb(114, 114, 114); font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 16.8000011444092px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);">
	<li style="box-sizing: border-box;">Updated all emails ( system, workflow, etc) to check that sender is from a "Safe Sender" domain."</li>
</ul>

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DJ Grick

9 years ago

Thanks so much. I don't know how I missed that. Problem is solved!

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Email's ignoring sender fields and defaulting to admin

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