Administer Experiences

Experience Administration is where you’ll go to create and maintain your experiences, actions and what gets displayed on the app.

Let’s walk through setting up a new experience. We’ll start by adding a new row to the Experience Administration page under Tools > Interactive Experiences.

  1. Name - This is going to be what the experience is called. You might have an experience named Weekend Services.
  2. Active - You might Inactivate an experience if it's not needed for now but will be used in the future. This way you don't have to delete experiences you're not using.
  3. Description - Adding a good description helps provide clarity and purpose for the experience and when it's to be used.
  4. Public Label - The name you choose here will be visible to people using your app. For instance, on the person’s device they can choose which Interactive Experience they want to join, when more than one is available.
  5. Experience Photo - You might reference the Experience Photo on your external website when displaying information about the experience. This isn’t required.
  6. Push Notification Configuration - When you select an Action from the Experience Manager, you can choose to send a push notification to people who have your mobile app, alerting them of the action. If you choose a push notification option, you'll be asked to provide a Lava-enabled Title and Detail. These are the actual contents of the push notification the person receives on their mobile device.

Next, we’ll look at the schedule configuration. As it says on the page, Schedules determine when and where the experience occurs.

  1. Campus Behavior - This controls how the campus is determined. Because you may have different campuses with different actions. The options include:
    1. Filter Schedules by Campus Geofences: Geofences are used to display schedules based on your current location, matching you with the closest campus. Your interactions will also be associated with this campus. Your campus configuration will need to include a geofence for this to work.
    2. Determine Campus from Geofence: Your campus for interactions will be determined by the geofence of your current location. Your campus configuration will need to include a geofence for this to work.
    3. Use Individual's Campus: Your chosen campus in Rock will be used for interactions, without considering geofences.
    4. So, you can optionally use geofences to determine things like if the person is at home or on campus. And don’t forget you can also check out the help icon in Rock for additional information.
  2. Schedule - This is where you set the date, time, and recurrences for your experience. But that’s not all. For each schedule you can determine who should be able to see the experience based on a data view or group membership. You might use group membership to use Interactive Experiences for team training.
  3. Welcome Content - The title, message and header image you select here will appear in your mobile app just before the experience kicks off. Use this to welcome people to the Interactive Experience experience!

As we move down the page, you'll find additional settings for what people will see in your app during the experience.

  1. No Actions Content - This is what people will see in between actions. For instance, when you choose to stop collecting responses from a question, this is what will be shown before the next question appears. That would all be handled through the Experience Manager.
  2. Background Color - If you don’t have a background image, this color will appear as the background.
  3. Text Color - When you ask for a short answer or poll response, this will be the color of the question/prompt text.
  4. Primary/Secondary Button Background Color - Whenever a button appears (e.g., the Submit button) these are the colors that will be used as the background.
  5. Primary/Secondary Button Text Color - This is just like the above setting, except it applies to the text (e.g., “Submit”) of the button.
  6. Background Image - The poll and short answer questions will sit on top of the picture you upload here. Be sure to choose a picture/color combination that works for you and is easy on the eyes.

Below is an example of what the No Actions Content might look like.

As we continue down the configuration list, we get to customize what the person sees when the experience has ended. You'll also see options to provide a custom theme for the experience.

  1. Experience Ended - All good things must come to an end, and Experiences are no exception. The Lava-enabled content you provide here will be shown to the person after the experience has ended.
  2. Audience Appearance - You can choose a separate set of colors (and an optional image) to apply to the experience in general. For example, if you used an image in the Welcome or No Actions Content, then those images will be placed on top of your experience’s background image or color.

Next, let’s dive into the action configuration, which you would access from the same page, as pictured in the last screenshot below. What you’ll see will vary depending on the Type of action you’re working with. We’ll use an example from the Poll action type.

  1. Action Type - Currently there are 3 Action Types to choose from:
    1. Embed Webpage – To set up, just provide the URL you want to embed. It's a straightforward process, yet quite powerful. Embedding a webpage, like one with a Rock Workflow Entry block, greatly enhances the experience. But it could also be files, like an image or a PDF. Imagine the possibilities! The only requirement is you need to have a web page to point it to.
    2. Poll – We’ve already seen an example of a poll, now you can see how they’re set up. The screenshot above is for a Poll action.
    3. Short Answer – We also saw one of these in an earlier screenshot. The configuration is similar, except you also have the option to review and approve/reject the responses before they get published.
  2. Question - This is the question that people will see and respond to on their mobile devices during the experience.
  3. Answers - This section is where you list the available options a person can choose to respond with.
  4. Allow Multiple Submissions - This simply indicates whether the same person can answer the same question more than once.
  5. Anonymous Responses - If you recall from earlier when we were looking at Live Questions and Experience Questions, you may have noticed that people’s names were listed. You can choose to hide the names on those pages by enabling this option.
  6. Response Visual - The options here include “Bar Chart” and “Word Cloud” which we’ve seen examples of previously. Whichever one you pick, you’ll have additional configuration options that are specific to the visual you chose. For instance, you can have the bar chart be horizontal or vertical.

After you’ve got your actions configured, you’re ready to go live with this experience! With everything set up, your Experience Administration page will look similar to the below screenshot.

We can edit the configuration for this experience by clicking the Edit button pictured above. Below that you can edit the Actions or add new ones.