View Message Details

By selecting the "Message Details" tab on the Communications Analytics block, you will see this view.

Email

This page shows you details related to the communication itself. Reviewing things like the subject of an email or the phone number used to send a text message can be helpful both for sent messages and for future communications that are pending.

  1. Created By - The name of the person who created the communication, and when it was created, will be displayed here.
  2. Approved By - After a communication has been approved you can see who approved it and when the approval took place.
  3. Communication Details - Here you'll see the "From" value that's being used, as well as the subject of the email and the recipient list it was sent to.
  4. Change Communication View - Right now we're looking at the Email version of the message, but you can toggle over to SMS to see the SMS version of the communication. This will only appear if the communication was crafted to send both Emails and SMS text messages.
  5. Duplicate - Using the Duplicate link will create a new communication with the exact settings used for this communication, opening in the Communication Wizard. The recipient list will be the same. If the initial communication was sent from a dynamic list of people (like a Data View) it will not re-run the list.
  6. Message Content - If the communication originated from a list block, such as those associated with data views or small groups, clicking this link will take you to that page.
  7. See Source Page - See where this communication launched from, if it was from a Data View, it will navigate to that Data View, if it was from a grid, it will take you to that page.
  8. Create Personal Template - Turn this communication into a reusable template. For more on templates see the Templates chapter. Note that you must Enable Personal Templates in the block settings.

If the communication is a draft (i.e., not yet sent) you'll also see the option to Cancel Send. Additionally, if the communication hasn't been approved, you will have the option to approve or deny from this screen.

SMS

Push