Use the Process Reminders System Job

The Process Reminders job is what will trigger the communication or workflow that's configured for your reminder type. Depending on the configuration of your reminder type, the job will also mark reminders complete after their notification has been processed. Lastly, the job will recalculate the active reminder count shown near the ti ti-bell icon in page headers.

  1. Job Type - You'll want to ensure this is set to Process Reminders. Rock ships with a Process Reminders job configured for you out of the box, so it's unlikely you'll need to change this.
  2. Reminder Types Include - You might only want to include certain Reminder Types in this job. This lets you set up different jobs to process different reminders. By default, all Reminder Types are included.
  3. Reminder Types Exclude - This is similar to the above setting but excludes Reminder Types rather than includes them. By default, no Reminder Types are excluded.
  4. Reminder Notification - Rock ships with the Reminder Notification System Communication, which is configured for use by this job.
  5. Max Reminders Per Entity Type - You don't want people to be overwhelmed with an excessively long list of reminders in an email. This setting helps you limit how many reminders the communication contains, by entity type. Rock ships with this set to 20, which means you could have an email containing 20 reminders for People and 20 reminders for Groups.