We've all been there—there's always that poor child in the nursery that just really really needs Mom or Dad. It's easy enough, using Check-in Manager, for a volunteer to look up the parents' information, but then what? Do they have to use their personal cell phone to text them? Well, not anymore. The Person Profile block has a setting that lets you specify an SMS number to send texts from. Once that's configured, volunteers with access to Check-in Manager can send the parent a customized message. Or, if any are configured, they can also use a personal or shared SMS Snippet. Easy! To access the messaging feature, click the SMS icon next to a person’s phone number when you’re looking at their profile in Check-in Manager. As pictured above, this will open a popup window where you can provide your SMS message or Snippet (the Snippet text can be modified) and hit Send to contact the person. Here's what you need to make sure Rock is set up in order to make this work: The SMS Communication Medium needs to be enabled and configured with an enabled SMS Transport (see SMS: Twilio in the Communicating with Rock manual). As noted in the above link, you need to add at least one SMS From Value to your Defined ValuesYou need to select the SMS number which will be used to send messages from Check-in Manager. To do this, go to [yourrockserver].com/checkinmanager and search for someone in your database. Click on their row to load the Check-In Manager Person Profile (the page in the above screenshot). The block settings for the block on this page include a Send SMS From setting (see image below) where you can choose one of your SMS numbers. Select one and click "Save". Finally, the person whose profile you're viewing needs to have a phone number with SMS enabled. If SMS is not enabled, you'll see their phone numbers listed and linked for calling, but you won't see the option to send them an SMS message.